Terms and Conditions of Sale
All of our terms and conditions of sale fall within the UK Consumer Contracts Regulations. This list is not exhaustive.
For all transactions, our only method of payment is through Paypal merchant. Please note we do not accept any other method of payment.
We want you to get your order as soon as possible and one of our main goals is to process orders quickly. On the rare occasion that a delay has occurred, this is the responsibility of the courier and not ourselves. All orders are dispatched Monday to Friday.
Royal Mail deliver Monday to Saturday excluding national holidays. If there is nobody available to take delivery, a card should be left to re-arrange delivery or collection from your local depot. Please note that if an item is not collected and the item is returned to us, any costs for re-delivery will be met by the buyer at a charge of £4.00. For further information on any Royal Mail services, please visit www.royalmail.com
If you are however experiencing any delays in delivery times please contact us via our website and we will do everything possible to address your enquiry in timely manner.
All INTERNATIONAL DELIVERIES are sent via either Royal Mail or DPD tracked/signed for service. These services require a signature upon delivery and for any goods that are not delivered/collected and are returned back to us, it is the responsibility of the buyer to cover the reposting costs to the original amount paid. It is the buyer’s responsibility to pay for any customs charges that are applicable for their country and any import duties, taxes or any other charges are not included within the sale price. It is the buyers responsibility to pay for any such charges. Please note we are not liable for any costs in the event that an item has arrived late.
RETURNS POLICY INFORMATION
Offering the best customer experience is at the heart of what we do and we want all of our customers to be completely satisfied every time you shop with us and we offer a no quibble 14 day money back guarantee on all of our items from the date of delivery. Once in receipt all returns are actioned within 2 working days of receipt.
CARNABY VINTAGE (Alternative Underground London) is located in the UK. Please follow the following instructions to ensure a fast and smooth full refund:
Please return to:
RETURNS DEPT - AUL
2 Cattlegate Road,
Important, please include the following in the package:
1. Include your original invoice or a copy clearly stating “PLEASE REFUND”. This is used to identify the return.
2. Please send it back to me in its original unworn (only for trying on), unwashed condition with all packaging and tags attached.
3. If you want to exchange the item, the fastest way to do so is to place a new order.
4. We will give you a full refund once we have received your return at our return address. Please allow 48 Hours to process your return.
Goods must be received in a fully resale-able condition with the item carefully folded and sealed securely in the original packaging including any tags, if applicable, which must not be detached from the item. All returns are processed within 2 working days from receipt of the item.
For the buyers protection we always recommend that items are returned via a tracked/recorded delivery service to ensure the item arrives safely as we are not responsible if an item is lost or damaged whilst in transit back to us. A refund will be made on the item amount and original postage costs, if applicable. It is the buyers responsibility for the postage costs of returning the item or items back to us and this is not refundable. All refunds are processed via your original payment method.
During the buying process the buyer will receive an email to confirm their order, please check this order to ensure that the correct item has been purchased. It is the buyers responsibility to inform us as soon as possible if the incorrect item has been chosen.
We take all care possible to ensure items are described and photographed correctly however it is the buyers responsibility to check that the size, colour, fit etc is correct before making a purchase. Whilst we also take the utmost care to ensure that all of our items are photographed as accurately as possible, we do like to remind customers that given items are viewed over many number of devices nowadays there can be some slight variation in colour, contrast and hues dependant on the device you are viewing from.
When trying on items, please ensure that you are not wearing any perfumes, aftershaves or deodorants as these may leave a scent or mark on the item. We will be unable to accept a return where there is evidence that these instructions have not been followed and any such items will be returned. We reserve the right to refuse to accept such goods, at our sole discretion, if the above has not been adhered too. Your statutory rights are not affected.
For further or additional information, please contact us via our Website.
Carnaby Vintage is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Carnaby Vintage may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
- Name and payment details
- Contact information including email address
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- To process your order and obtain payment
- Internal record keeping
- We may use the information to improve our products and services
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Data aggregation, analytics and profile creation
We may analyse your browsing behaviour to draw inferences and create profiles about your personal preferences and behaviours. We may then use such information for the purposes described below;
Behavioural advertising and cross platform targeting
(a) Served by us
We may use your information (including profile data) to serve you with advertising, which is relevant to you, on our websites and the websites of third parties.
(b) Served by third parties on our websites
(c) Served by third parties on third party websites
We may provide your personal information (including profile data) to third parties who may then use it in combination with personal information that they have collected from you to serve you with relevant advertising on third party websites.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to us.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.