We are completely dedicated to your total satisfaction.

If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:

2 Cattlegate Road
Potters Bar

Email: info@hellwear.co.uk

Making A Purchase could not be easier.
Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept Visa, Visa Debit, Visa Electron, Solo (UK and non UK), Maestro cards (UK and non UK) and Mastercard, We use Sage Pay (formerly PROTX) secure epayments and Paypal The choice of which payment gate to use is yours.  

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling Shipping cost are calculated when you place an item in the shopping cart. If your ordering by post please remember to place your item in the shopping cart to get a total cost. All deliveries are shipped by secure service and signed for at time of delivery. Overseas orders are shipped by airmail for fast delivery.

DELIVERY INFORMATION How long will delivery take? Orders are processed daily between Monday and Friday 08:00 - 5.30 GMT, excluding Bank and Public Holidays. Orders placed during a weekend or Bank Holiday or after 14:30 GMT will be processed on the next working day (Monday to Friday). All goods are sent within 7 working days. Delivery Time UK Delivery is by Royal Mail 1st Class Recorded Signed for: 1 to 2 days delivery time. Europe Delivery is by Royal Mail International Signed for service: 3 to 5 days delivery time. Rest of World Delivery is by Royal Mail International Signed for: 7 to 10 days delivery time. Delivery/ Shipping Cost Our shopping cart will work out the shipping cost for you, this is based on the weight of the items and the delivery location. Back Orders If your item is not in stock, we will back order the item for you, 99% of items are usually in stock. You will be phoned or emailed with the option to cancel if you would rather not wait. Split Orders Should one item be out of stock, we will split your order and ship the items in stock. You will not be charged any extra for delivery P.O Boxes Sorry we do not deliver to P.O Boxes this is because all deliveries require a signature. BFPO addresses Yes we do deliver to BFPO addresses.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes

Returns Policy Items must be returned in 14 days, All returned items must be unworn, unused , unwashed and with tags, labels intact. All items are checked at the time of manufacture and again before shipping Faulty items are normaly replaced like for like, except if an item is out of stock or discontinued. Failing this we will issues you with a credit note or refund. Size replacement/ Exchange items Must be accompanied by the original Order Number on which the goods were purchased, including your name and address. We advise customers to use Royal Mail Recorded Delivery, as we are unable to accept responsibility for mislaid or non delivery of parcels to us. Return shipping will be charged to you.